• How much security deposit is required?

    We require a security deposit on EVERY property leased. Usually the security deposit is the same as one month's rent but may be more or less but in no case shall exceed two month’s rent (the security deposit required but will be detailed in your lease).

  • What do you do with my security deposit?

    All security deposits are held in strict accordance with the Virginia Residential Landlord and Tenant Act (VRLTA) in an Escrow Account.

  • When is rent due?

    Rent is due on the 1st of the month and considered late after 5pm on the 5th of the month. Rent must be in our office by 5pm on the 5th of the month. If you pay rent after 5pm on the 5th of the month there is a late fee that is assessed per your Lease.

  • What do I have to pay prior to moving in?

    You are responsible for paying the Security Deposit, Routine Systems Maintenance Fee, Key Fee, and First Month’s Rent prior to being issued your keys. 

  • Do I need Renters Insurance?

    Yes, our residents are solely responsible for insuring their own personal property that is located or stored upon the property leased. Any loss from the risks of damage, destruction or loss resulting from theft, fire, storm and other hazards and casualties are your sole responsibility.

  • Do you accept pets?

    We accept pets on a case by case basis as determined by the owner of the property (many of our communities do NOT accept pets). If pets are allowed, all pets must be listed in the Pet Addendum. There is a onetime non-refundable pet fee per pet and an additional pet deposit. Any damage done by the pet is the responsibility of the resident. All pets must be registered and immunized in accordance with local ordinances. No pets can be tied on the property. Several breeds of dogs will not be accepted under any circumstances.   Each tenant in the dwelling unit must agree that the pet may be on the premises before pet addendum is signed.

  • What are the deposit/fees/rent if a pet is approved by Matchbox?

    If your pet is approved to live in a property managed by Matchbox you will be expected to pay a pet deposit of at least $150, a non-refundable pet fee of $100 to be used to deodorize and deflea at the end of your lease, and monthly pet rent of $25-$50 depending on the size and type of your pet.

  • How do I turn on utilities?

    The resident is responsible for placing all utilities in their name and pay all utility bills due for services to the premises for which resident is responsible (unless otherwise agreed to in the lease). At the termination of the lease the resident is responsible for having all utilities services disconnected and must submit proof of the Final Bill being paid to Management. (Most utility providers will only put an account in one person’s name. Please work this out with your roommates.)

  • How can I pay rent to HarrisonburgHousing.com after I move in?

    Once your account is created you can login to your account and make an electronic payment online.