• Can I apply my security deposit to my last month's rent?

    No. Your security deposit is held in a Separate Escrow Account and will only be used for outstanding charges after you vacate the property – NOT for your last month’s rent.

  • What do you do with my security deposit after I move out?

    Within 72 hours of lease expiration, one of our agents visits the property and performs a move-out inspection to assess the condition of the property in comparison to your move-in inspection. We then process your security deposit in strict accordance with the VRLTA.

  • When can I get my security deposit back?

    Under VRLTA we have 45 days from the expiration date of the lease to process the unit and submit any remaining Security Deposit back to you. Please make sure you provide us with your forwarding address when you turn in your keys. Under the VRLTA we do have the right to an extra 15 days if needed. We do our best to stay within the 45 days.

  • What if my security deposit does not cover my charges?

    We will send you a letter notifying you of a balance due. Payment will be expected promptly to prevent further action to collect the debt.

  • What if I do not pay my outstanding charges?

    Any outstanding charges 10 days from the date of invoice will become Rent per you lease and will be turned over to our Accounts Specialist and will become part of your Unlawful Detainer/Warrant In Debt proceedings.

  • What do I do if I disagree with the disposition of my security deposit?

    You must submit your dispute to Management in writing within 10 days from the date of your security deposit return form.

  • When my lease expires can I just move out?

    No. Even though the initial term of your lease expires on a certain date, if no notice is given 60-days before the expiration of the initial term, it automatically renews for 12 months and is still in full force until proper notice is given by either party. We also have the right to notify you that we do not wish to lease to you.

  • What do I need to do when I move out?

    Your lease details the items that you need to accomplish to properly vacate your home

  • When do I have to return the keys after I move out?

    Keys must be returned within 24 hours after lease expiration. You are not officially moved out until the keys are returned and you may be responsible for charges until the keys are returned. Make sure you provide us with your forwarding address when you return your keys. There is a $25 fee for non-returned keys.